5280 Offroad Shipping Policy

Processing & Delivery Times

Print-on-Demand Items (Apparel, Stickers, etc.) Your custom gear is made fresh when you order it—no warehouse dust, just quality craftsmanship. Here's what to expect:

Order Processing: 3–7 business days to create your gear
Shipping Time After Processing:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days

In-Stock Items (Accessories, Recovery Gear, etc.) Items we ship directly from our Colorado headquarters:

Order Processing: 1–2 business days (excluding weekends and holidays)
Shipping Time After Processing:
- USA Standard: 3–7 business days
- USA Express: 1–3 business days
- International: 7–21 business days

Where Your Order Ships From

Print-on-Demand Items: We partner with a global network of fulfillment facilities to get your gear to you efficiently. Your order will ship from the facility closest to your location.

In-Stock Items: Ship directly from our Colorado facility, bringing you that authentic mile-high quality.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We work hard to keep shipping reasonable while ensuring your gear arrives safely.

Order Tracking

You'll receive a tracking confirmation email once your order ships out. Keep an eye on your inbox—sometimes these emails like to hide in spam folders.

Need help with tracking? Drop us a line at sales@5280offroad.com with your order number.

International Orders & Customs

Customs & Duties: International orders may be subject to additional customs fees, duties, or taxes imposed by your country. These fees are determined by your local customs office and are not included in your order total. We recommend checking with your local customs office about potential fees before placing your order.

Import Restrictions: Some countries restrict certain products. It's your responsibility to ensure the items you're ordering can be legally imported to your location.

Order Issues & Missing Packages

Before reaching out, help us help you:

Check your shipping confirmation email for any address errors
Contact your local post office—sometimes packages get held up there
Ask your neighbors—couriers occasionally leave packages with them for safekeeping

If your shipping address was correct and you've checked these options, contact us at sales@5280offroad.com with your order number. We'll track down your gear.

Address Errors: If you provided an incorrect shipping address, we can send a replacement order, but you'll cover the shipping costs for the new shipment.

Wrong or Damaged Items

Gear arrived damaged or not what you ordered? We've got your back.

Email us at sales@5280offroad.com within 7 days of receiving your order with:

Photos of the damaged/incorrect item
Your order number
Brief description of the issue

We'll make it right as quickly as possible.

Order Modifications & Cancellations

Before Processing: Contact us immediately at sales@5280offroad.com if you need to modify or cancel your order. We'll do our best to accommodate changes before production begins.

After Processing: Once your print-on-demand items enter production or in-stock items have shipped, we cannot modify or cancel orders.

Holiday & Peak Season Delays

During peak seasons and holidays, processing and shipping times may be extended. We'll post any expected delays on our website and social media channels.

Born at elevation. Forged in mud. Delivered with pride.

Last Updated: June 4, 2025

Note: This policy is governed by English language terms regardless of any translations. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last Updated" date.